Notes On Employee Morale In Human Resource Management:

Definition Of Employee Morale:

      Employee morale is manifested in employees' towards their work about their work environment. It is the feeling of job satisfaction, well-being , outlook and over all satisfaction that an employee holds in the workplace. Employee morale is crucial for any and every businesses due to its direct effect on productivity. Employees with higher morale yields higher productivity than employees with lower morale.

       The term morals have been defined in many ways. But all the definitions revolve around the attitude towards the work. Morale represents a composite feeling of attitude and sentiments that contribute to general feelings of satisfaction. It is a state of mind.

Defined by Edwin B. Flippo:

       In the opinion of Edwin B. Flippo, "Morale is a mental condition or attitude of individual or group which determines the willingness to co- operate."

Defined by Alexander Leighton:

In the words of Alexander Leighton, "Moral is the capacity of a group of people to pull together persistently and consistently in pursuing of a common goal."

Defined by Blackmanship:

       According to Blackmanship, "Morale is the feeling of togetherness."

       Thus, moral is an indicator of attitude of employees towards their job, superior and environment.

High and Low Morale:

       Morale of the employees may be high or low.

       Morale of the employee is high when the employees' attitude is favorable towards their job; company and their fellow workers. Morale of employees must be kept high to achieve the following effects:

  1. Loyalty to the organisation and leadership.
  2. Good Discipline.
  3. Pride in organisation.
  4. Reduction of rate of absentees and labour turnover.

       Low morale exists when both suspicion and doubt are common and there is a lot of mental tension such a situation will have the following consequences:

  1. Lack of Discipline.
  2. Frustration among the workers.
  3. High Rate of Absentees and Labour turnover.
Factors That Boost Up Employees Morale:

       Morale is a mental phenomenon that is why it is difficult to high morale. It is not tangible and hence it is difficult to measure. Moreover, morale cannot be kept always at a high level since it keeps on fluctuating.

       In order to boost up employees morale, following monetary and non- monetary measures are suggested.

1) Two way communication:

       There should be a two way communication between worker and management. The workers should be kept informed about the organisational policies and programmes through conferences, bulletins and informal discussion. The workers should be allowed to ask questions and satisfy their doubts.

2) Sound Wages structure:

       A worker expects to be paid a fair and sound wage. A wage structure based upon sound incentive scheme is conducive to high morale. An ideal wage structure provides a systematic procedure for fixing of fair wage for different categories of workers.

3) Job security:

       The management should provide job security to workers. If they work under the fear of losing their job, they cannot give their soul into the work and cannot work with high morale.

4) Sound promotion policy:

       A sound promotion policy ensures the worker that management is looking for ambitions and talented person be they young or old. This opportunity of promotion raises the morale of the employees.

5) Welfare measures:

       The management must provide various welfare measures like canteens, credit facilities, housing, children's education to develop positive attitude among the employees.

6) Recognition:

       Every worker desires that his achievement should be recognised by his boss. Hence, he should be given credit for his good performance by the superior. Even a single word from the boss will do wonders to boost up his morale.

7) Training:

       There should be proper training of the employees so that they may do their work efficiently avoiding frustrations. When the workers are given training, they get psychological satisfaction as they feel that management is taking interest in them.

8) Delegation of Authority:

       In order to increase the morale of workers, delegation of authority to people at different level in the organisation may be advantageous. It gives the employees a sense of importance and makes them feel responsible.

9) Grievance Procedure:

       The management should install a sound grievance procedure inorder to convince the employees of its impartiality in the various decisions concerning them. The grievance procedure should avoid dissatisfaction and conflicts.

10) Workers Participation:

       There should be industrial democracy in the organisation mgt must allow workers participation in the management. Whenever a change is to be introduced which affects the workers, they must be consulted and taken into consideration.

Importance of High Employee Morale:

       Employee morale can determine how successful a company is. Employees with high morale possess a better attitude, maintain higher customer service levels, and are generally more productive. Poor employee morale reduces productivity, negatively affects other employees and customers, and reduces efficiency. Here are reasons why high employee morale is important:

  1. HIgh morale increases productivity and efficiency of employees.
  2. HIgh morale increases quality of work.
  3. HIgh morale increases provides a competitive edge in times of crisis.
  4. Employees with high morale helps entity fight and survive recession period more smoothly.
  5. HIgh morale helps to retains and attracts new talent as people loves to work in good envioronment.
  6. HIgh morale increases also helps to reduces to great extent production costs as it help to productivity, reduce absenteeism, decreases the number of paid leaves and also creates a sense of security of because of insurance against accidents.
  7. Indicators of Poor Employee Morale:

           Here are some indicators of poor or declining employee morale at a workplace:

    1. Increasing number of absentees.
    2. Hostile behavior in the workplace
    3. Excessive complaints by the employee or employees negligible small issues
    4. Increasing conflicts between employees
    5. Low or very poor work quality
    6. Decrease productivity of employees or workers
    7. Higher customer complaints
    8. Low level of work enthusiasm
    9. Increased tardiness
    10. Uncooperative attitude
    11. High employee turnover rate
    12. Least sharing or silence during employee meetings
    13. Opposing authority and lack of commitment